Cancellation & Refund Policy

You can cancel a confirmed booking yourself from My Bookings up to 24 hours before the event start time (some events specify a different cutoff, shown on the event page). Cancellations within the window receive a 100% refund — no cancellation fee.

Bookings cannot be self-cancelled once the cutoff passes, and no refund is due for missed events (no-shows). If something exceptional happened, contact us at baithak@silsila.com — we review such cases individually.

Every booking is refunded in full, automatically — you don't need to do anything. You'll receive an email confirming the cancellation and refund.

Your ticket stays valid for the new date. If the new date doesn't work for you, you may cancel at any time before the event — the usual cutoff does not apply — for a full refund.

If payment is captured but your booking cannot be confirmed (for example, the last tickets sold out during payment), we automatically initiate a full refund immediately.

All refunds go back to the original payment method via Razorpay. We initiate refunds immediately on cancellation; banks typically credit the amount within 5–7 working days (occasionally longer, depending on your bank). You'll receive an email when the refund is initiated. If a refund hasn't arrived after 10 working days, contact us at baithak@silsila.com with your booking number.

No partial refunds for late arrival or partial attendance.